How To Order

To place an order, please either call or email us in the first instance
using the contact details found on our Contact Us page

Payment Information:

WE ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS:
Mastercard / Maestro / Visa / Visa Debit / Visa Electron / Solo / JCB
ALL CARD PAYMENTS MUST BE MADE VIA TELEPHONE

We also accept cheques in pounds sterling, payable to 'Dragonfly Moon'

ALL payments must be in UK Pounds Sterling ONLY

click here for details of our EDUCATIONAL DISCOUNT

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Postage & Packaging:

Shipping: We guarantee that, provided they are in stock, all goods ordered will be with you within 21 days of us receiving your payment,
HOWEVER, we always endeavour to turn around mail orders as soon as we are able,
usually shipping within 3 working days of receiving your payment.

P&P: We endeavour to keep this as minimal as possible by recycling packaging wherever we can.
Please note, however, that all parcels are subject to varying charges -
first class postage is available upon request.

24 and 48 hour courier service is also available for larger items.

Returns Policy:

All sales are final, on a firm sale basis,
hand selected for you from our stocks based on your requirements and our own specialist knowledge.

All items are thoroughly checked prior to sale and are carefully packed to avoid any damage in transit.
However, we will of course be happy to speak to you should there be any problem!

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Click here to return to our instruments pages to continue shopping!
World Drums /Rattles & Shakers / Flutes & Whistles /Tibetan & Ritual / Other Instruments
We look forward to receiving your orders and enquiries.

Click here for Music CDs: CDs and Books

OUR ETHICAL POLICY:
ALL our instruments are fairly traded wherever possible, as we endeavour to supply quality, ethical products at fair prices,
supporting not only world-wide fair trade but also British instrument-makers.
Not only do we consider fair-trade to be an important issue, but we also do our best to ensure that instrument materials are sustainably sourced -
hence we aim to avoid the use of non-sustainable hardwoods and, of course, all natural animal-derived materials are strictly bi-products.
Our ethics are important to us, as fair trade should mean fair to the environment as well as to our producers AND customers.
If you have any questions regarding our ethical policies please do not hesitate to Contact Us.