How To Order

SIMPLY PICK UP THE PHONE!
01557 815017 / 07814 632931

To place an order, please either
call or EMAIL us in the first instance

(email details can be found on the Contact Us page)
We will get back to you as soon as we are able!

Payment Information:

WE ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS:
Mastercard / Maestro / Visa / Visa Debit / Visa Electron / JCB
NB: ALL CARD PAYMENTS MUST BE MADE VIA TELEPHONE
Please note that we have no hidden charges or booking fees for paying by credit or debit card!

ALL Payments MUST be in UK Pounds Sterling ONLY
and where possible goods must be shipped to a UK address

Postage & Packaging:

Shipping: We guarantee that, provided they are in stock, all goods ordered will be with you within 21 days of us receiving your payment,
HOWEVER, we always endeavour to turn around mail orders as soon as we are able,
usually shipping within 3 working days of receiving your payment.

P&P: We endeavour to keep this as minimal as possible by recycling packaging wherever we can.
Please note, however, that all parcels are subject to varying charges -
first class postage is also available upon request.

Reasonably priced 24 and 48 hour courier service is also available for larger items but will require a signature on delivery.

Postage options will be calculated and a choice offered to you at the point of paying for your order.

Returns Policy:

All musical instrument sales are hand selected for you based on your requirements and our own specialist knowledge.

All items are thoroughly checked prior to sale and are carefully packed to avoid any damage in transit.
However, we will of course be happy to speak to you should there be any problem whatsoever with your order!

Under distance selling regulations you have the right to cancel your musical instrument order within seven days if you change your mind,
PROVIDED the goods remain in perfect, UNUSED condition. You must first inform us in writing via email of your desire to cancel and then arrange for prompt return of the goods at your own cost.
Once we have received your returned items and checked that their condition is as new you will be refunded for the full amount of the goods, but please note that original shipping costs cannot be refunded.
In the case of high-priced, special / one-off specially sourced musical instrument orders we trust that our customers will think very carefully before committing to an order as they are very difficult to return.
Music CDS can ONLY be returned within seven days if they remain shrink-wrapped.
Purchases made in person are on a firm sale basis only and therefore not returnable.

Regretfully 'Dragonfly Moon' concert tickets and workshop places cannot be cancelled as they are strictly non-refundable and non-transferable, as clearly stated in the booking forms.

Please feel free to contact us with any questions.

We look forward to receiving your orders and enquiries:
Contact Us